1. Our approach
Nova reviews refund requests individually. Closet does not offer an automatic money-back guarantee. Charges are not automatically refunded because you stopped using the app, forgot to cancel, or used only part of a billing month. This policy does not limit refunds or cancellation rights required by applicable law.
2. When we consider a refund
We will investigate duplicate charges, amounts charged incorrectly, charges made after an effective cancellation and serious service failures that substantially prevented use of the paid service. A request is reviewed against subscription and payment records; approval is not guaranteed merely by submitting a request.
3. How to request help
Use Contact Closet, select Billing, and include your account email, charge date, amount and a description of the issue. A payment receipt reference is useful if available. Do not include passwords or full card numbers. Submit promptly so relevant records can be reviewed; no special contractual request deadline overrides your legal rights.
4. Review and repayment
Requests are saved privately for Nova’s administrator. We may ask for information to verify the charge and your identity. If approved, a refund is handled through the payment provider, normally to the original payment method. Processing times depend on the provider and your bank; the contact confirmation does not mean a refund has been approved or sent.
5. Cancellation and free access
Cancel recurring billing separately in Settings → Plan & billing. A refund request alone does not cancel future renewals. Free and no-charge promotional access involve no payment to refund. We do not promise cash compensation for free access.